Getting your CPM Certification

We held a virtual CPM Open House with IREM Headquarters earlier this month. You can watch the full virtual video HERE. The video is very informative and will hopefully answer a lot of questions you may have when considering getting your CPM Certification. You may also reach out to for questions.

IREM KC 2021 Education Scholarships

We want to help you make your real estate education goals a reality. We will be giving out $1,000 scholarships to be used in the 2021 calendar year. Applications must be submitted by March 10. Winners will be announced by March 15. Download the application & details below.

Letter from our 2021 President, Kim Cronan + Board Video

IREM family and friends: 

Here we are welcoming 2021 and saying Happy New Year. I think it is an understatement to say we were anxiously waiting for 2020 to end and now it may not feel like we thought – or perhaps it does not feel different at all. 

Year after year we look forward to meeting at monthly luncheons, happy hours, an annual golf tournament, or other events. We soon realized that changes in schedules were imminent. Getting coffee with an Industry Provider became a luxury and a small lunch with less than four people was something to really look forward to. This is the new “normal”.

I love what I do because I get to connect with co-workers, colleagues, and clients daily. These individuals help me grow and I learn something new each day. This is just not the same when we are required to have these connections via Zoom, Skype, or Microsoft Teams. We have changed what we do and how we do it and really think outside of the box. The journey is much different than it was a year ago. 

We do not have a crystal ball and are not sure what the next several months will look like. Our Board has had numerous discussions on what we can do differently or better, what 2021 may look like, and how we can better serve our real estate community, our Industry Partners, and IREM members. Some of the items we have discussed include hybrid lunches, Young Professional events, additional scholarship resources, and monthly “Get to know your Membership” videos. We may be required to shift gears or pivot at a moment’s notice, but we are a resilient organization. We will survive and our relationships with each other will continue to grow stronger and deeper. For me, personally, 2020 has been an exercise in looking at what is truly important to me – and this includes IREM and our members. This organization has given me far more than I ever expected. The knowledge, relationships, and support are immeasurable.  

This brings me to our IREM 2021 theme – What is your Why? My “Why” is that I want to make a positive impact with those I connect with, both professionally and personally. This not only provides a purpose for me but makes me a better person. I am hoping that others will unpack this question as well if they have not done so already. I am looking forward to 2021 and all the positive connections – I am truly grateful to our amazing members and Industry Partners. 

I invite you to watch a short video message from your 2021 Executive Committee.

Looking forward to connecting soon!

Kim Cronan, CPM

IREM KC 2021 President


As I sit here writing this email I can’t help but think about what today “normally” would have looked like…

It’s the third Thursday of the month which means I would be getting ready for our April luncheon; excited to put on something colorful and looking forward to seeing all of you and hearing from a powerful speaker! Feeling great about the dessert I would have planned to indulge in because I would have gotten an early morning workout in at the gym.  And in all likelihood, I would also be looking forward to happy hour with friends because Thursday is my favorite day of the week to have a drink!  Are you finding yourself walking down this same mental path of what you would have been doing, should have been doing, and/or wish you were doing? IF that answer is YES you are normal and not alone!

I’m a planner and this year was planned to be one of the best yet. I had a trip booked with family or for business each month, starting in March through July.  All of which have been postponed or canceled. We have an incredible IREM Board this year and I looked forward to a smooth and successful Presidency with so many great events! Now, we are discussing how to modify or delay (DON’T get any ideas IREM – we are still going to have a GREAT YEAR despite modifications)! You get where I’m going here – so much has changed and we are left trying to find ways to stay engaged, encouraged, grateful, and SANE.

Over the past few weeks, I’ve had many conversations with my kids, my co-workers, my friends and family about “little victories.” These little victories are now the highlight of our day in place of what we had originally planned to look forward to. Ironically, I find this translating into asking ourselves, What Is Success to You? There is NO question that back in December all of us had a very different idea of what success was going to be for the coming year. There is no question that many of us have shared disappointments, and tears, and frustration, fear, or pain for how this unanticipated pandemic has affected our lives. So today when I WISH I was connecting in-person, going about my “normal” life that I love, I’d like to ask our IREM family to look for the little victories. Notice that while success likely look’s totally different right now, there is still something that IS, in fact, a glimmer of success. And celebrate it no matter how big or small.

Encouraged by Andie Albers I asked our IREM Board to send me a picture of what success was to them over the past few weeks. And this is how it looked…



I want you to know that I speak on behalf of our entire Board – we miss you!  We too miss “normal” life. We too have good days and tough days. However, one thing remains – WE are going to get through this, we are going to remain connected, and we will persevere stronger. In the meantime, if I or the Board can do anything for you please don’t hesitate to reach out.

Additional resources OR just fun facts:

  • Many liquor stores are delivering.
  • Should you feel fortunate enough, there is an incredible fundraiser happening through ONE KC, and donations TODAY will be matched up to one million dollars! Learn more here.
  • Still looking for a reason to smile – go check out SGN with John Krasinski who started this at a time where we could all use some good news.

Letter from our President

This is not a procedural note to Property Managers or Industry Partners regarding best practices or a COVID-19 update. This is simply a note, from the heart, at a time where I really feel the need to connect with you all. So here it is…

As a self-admitted absolute realist but anti-alarmist, I found myself finally accepting the reality of this situation we are currently in. A situation that none of us foresaw, none of us planned for, and candidly none of us welcomed.  Yesterday, within the same hour, my son’s spring break turned into SUMMER break; the two gyms that are a huge part of my life finally closed their doors; all kids’ sports were postponed indefinitely, and just like that routine was pulled out from under me. The ability to do the things I and my children love changed instantly. In the midst of all that is changing in the world right now, I’ve found myself asking “What is Success to You” in a completely different context.

Yesterday, success to me was making it to 5:45 PM before pouring my first glass of wine. I truly felt a small victory in that! Success was setting up game night with my boys and making a kid charcuterie out of marshmallows, deli-meat, and goldfish. Success was calling a friend, rather than texting, to offer support as she began to really worry about the economy and her paycheck. It was sending a note to a colleague who had to postpone their wedding and trip to Italy. Success was brainstorming today with the other regional IREM Presidents about how their companies are adapting and strategizing ways to keep tenants afloat. The notion of success has temporally shifted to perspective, survival, and tiny little wins wherever I can find them. However, one thing that hasn’t changed: success, for me personally, is still based on relationships.

Scientific evidence strongly suggests that human interaction is a core psychological need. In fact, many studies show that social interaction between humans actually results in increased physical health and immunity.  Yet here we are in the middle of a true crisis where the only cure is social distancing and isolation. So what can we do to lift each other up, support one another, and cultivate as positive of a dynamic as possible during all of this?  We improvise and get creative! For the first time ever I’m participating in a virtual happy hour. Six of my closest friends and I have set a time tomorrow to all hop on Facetime, from our homes, and have a glass of wine (or three) together. I’m making phone calls when I would have normally emailed or texted. I’m calling tenants to check in with them and let them know I’ll be in to support their businesses the best I can over the coming weeks. Most of all, I’m finding tiny areas where I can offer a little more grace for someone else who may be in a trying situation. In other words, I’m focused on kindness and showing just a little more love. That is what success is to me right now.

None of us know how the next several weeks are going to look. It is scary, unprecedented, unpredictable, and all parts of life as we know it has changed overnight. What I do know for certain is that we have a choice in how we handle ourselves and one another. We have a choice to make the best of what we can control. We have a choice to support and foster becoming stronger, together, as we navigate through this. And I have no doubt that with time every one of us is going to come out stronger and with a much greater sense of perspective.

I speak on behalf of our entire IREM Board to say that we are here to help where we can. We look forward to seeing you all soon, and in the meantime, stay safe and healthy.




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Volunteer Opportunities

  • Bridging The Gap offers a variety of volunteer opportunities for individuals, groups, families and students. Whether you have just a couple of hours or want to make an ongoing commitment, you can help protect our planet for generations to come.   You can review the list of current volunteer opportunities by clicking here.
    • URGENT NEED for APRIL 27, 9:00-Noon. Learn more here.
  • Join IREM KC and BE THE CHANGE by helping volunteer with VETERANS COMMUNITY PROJECT. Through contributions and partnerships, VCP is creating Veterans Village — a community of transitional tiny-homes and onsite services to provide housing stability and address the underlying cause of the Veteran’s homelessness. IREM Members & IPs can sign up to work on the site between June 5-7. You can SIGN UP HERE and get all of the DETAILS HERE. 

Fearless Negotiating


We’ve hired Mary A. Redmond, the Fearless Negotiator, to present at the May lunch. Mary is a motivator, coach and mentor. With over 20 years of experience, Mary has negotiated on behalf of the world’s largest financial institutions including GE Capital, Orix Financial, Mellon Bank and Wells Fargo. She shares her tips, processes and stories from the negotiation trenches as a professional speaker and boasts several achievements:

  • Member of the Year: National Speakers Association, Kansas City Chapter
  • Past President: National Speakers Association, Kansas City Chapter
  • Women Who Mean Business Award: Kansas City Business Journal and Kauffman  Foundation.
  • Global Ties KC, Board Member, a non-profit organization whose purpose is to improve global understanding through exchange programs between international leaders and their American counterparts.

Mary transforms the way many people negotiate in their daily life with co-workers, friends, and family with her signature negotiation mantra “If You Don’t Ask You Won’t Get.”


Body Language: I Don’t See What You’re Saying

The subtle and not-so-subtle differences in how men and women negotiate can make or break your next communication. People approach others at work, play or at home differently because of their gender, culture, customs, and socialization.

No matter how much we try to control body language, it leaks out and gives away our inner thoughts and feelings. When you accurately read body language, you’ll be more successful in business or personal exchanges.  

For business professionals, the question is how to maximize your ability to read what others are thinking and react appropriately to both their words and their actions no matter what their gender.

Powerful procedures to improve body language interpretation.  

    • How to make minor adjustments in your body language to improve relationships.
    • Discover Eyes Lie, Feet don’t
    • Movement that Sends Red Flags
    • Clusters Clarify and Confirm
    • When silence pays Gold Dividends.  
    • Where to Sit to Assume Power or Disappear
    • How to show you are in charge and “Own the Room”